As a step towards transparency, to inform passengers in time whether their tickets are confirmed or not, Railways, under continuous reforms, has increased the chart preparation timing from 4 hours to 9–18 hours before departure. This has provided clarity to passengers travelling from distant locations regarding their journey.
As part of improving passenger experience, along with the change in chart timing windows, the refund rules have also been revised, with no additional cost payable (No extra cost).
This transparent reform not only provides timely clarity to passengers but has also tightened action against illegal ticket agents.
Passengers will now be able to change their boarding station up to the last 30 minutes. Additionally, subject to availability, they will be able to upgrade their travel class up to 30 minutes before the train’s departure.
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