Passenger Comfort and Safety Enhanced with Better Stations, Fair Ticketing, and 30 Amrit Bharat Train Services
Posted On: 06 JAN 2026 6:32PM by PIB Delhi
Indian Railways is modernising its infrastructure and services with a strong focus on the needs of common passengers, aiming to make train travel more convenient, comfortable, safe and affordable. Through sustained investment, operational reforms and technology adoption, Indian Railways is strengthening a passenger-first approach that prioritises everyday travellers.
Record Production of Modern General Coaches to Enhance Affordable Passenger Capacity
Indian Railways has achieved record production of General and non-AC coaches equipped with modern passenger-friendly facilities to accommodate rising demand at affordable fares. These coaches enhance travel comfort while significantly increasing carrying capacity, reinforcing Indian Railways’ commitment to inclusive and accessible rail travel.
Building on this base, Indian Railways has an ongoing coach production programme for the current and the next financial year to further strengthen and modernise its passenger fleet. For the ongoing financial year 2025–26, which is already in its final quarter, the production plan provides for 4,838 new LHB GS and Non AC coaches (LS coaches- 2817, LSCN coaches- 2021). For 2026–27, the production target is 4,802 LHB coaches (LS coaches- 2638, LSCN coaches- 2164). This planned production is aimed at meeting rising passenger demand while enhancing safety, comfort and the overall quality of train services.
Unprecedented Scale of Special Train Operations to Manage Festive and Seasonal Rush
To manage seasonal and festive rush, Indian Railways significantly scaled up special train operations in 2025. A record over 43,000 special train trips were operated, including 17,340 for Maha Kumbh, 1,144 for Holi, 12,417 Summer Specials and 12,383 for Chhath Puja, ensuring smoother passenger movement and improved travel convenience during peak periods. These large-scale operations helped ease congestion, ensured smoother passenger movement and provided timely connectivity during periods of exceptionally high demand.
Development of Passenger Holding Areas at Major Stations to Improve Crowd Management and Pre-Boarding Comfort
Indian Railways has identified 76 stations across the country for the development of passenger holding areas, following the successful implementation of the Yatri Suvidha Kendra at New Delhi Railway Station. The New Delhi holding area, completed in four months, can accommodate about 7,000 passengers and is equipped with toilets, ticketing facilities, automatic ticket vending machines and free RO drinking water. The new holding areas will follow modular designs based on local conditions and are targeted for completion before the 2026 festival season.
Strengthening Ticketing Integrity Through Aadhaar Verification and Action Against Illegal Booking
To ensure that genuine passengers receive confirmed tickets, Indian Railways has strengthened ticketing integrity through Aadhaar verification and advanced technological monitoring. Aadhaar verification of users is an important step which has been taken to make the system more robust. Only Aadhaar-verified users are allowed to book Tatkal tickets. Cutting-edge technology is also being used to identify and prevent unscrupulous users trying to misuse the e-ticketing system. As a result, 5.73 crore suspicious and inactive IRCTC user accounts have been deactivated or temporarily suspended, with further action ongoing.
Enhanced Focus on Passenger Safety and Security With Major Investments and Technology Deployment
Passenger safety remains a top priority, wi
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