Reforms
2
Reform 1
Reforms for better on-boardservices
Objectives of the reform
Toprioritize clean and hygienictravel experience.
Toestablish clear responsibility and accountability for deployed service
providers.
Toengage professional, self-disciplined, pro-active service providerswho
exceed customer expectations.
To leverage technology for monitoring, feedback and performance
�m�a�n�a�g�e�m�e�n�t�. (
Features of the Reform
Integrated Cleaning, Linen & Petty Repairs Model.
Multi-tasking and cross-skilledstaffas passengerinterface.
Engagementofleadingservice providerswith a proventrack record.
Technology-enabledreal-time monitoring.
Flexibilityto adopt route-specificteam deployment modelsfor
long-distancetrains.
Phased implementationovertwoyears,with periodicreview. (
Scope of on-boardservices
All coaches including (General Coaches) toilets, basins and garbage
collection.
Attending minor repairsand coordinatingwaterfilling as required.
Checking and reportingstatus of safety equipment.
Trainedsupervisorsand service staff.
Trains
Reform 2
Rail based logistics through Gati Shakti Cargo
Terminals and Cargo Related Facilities
Introduction
GCT Policy2022 broughtthefirst major reform infreightterminals:
Cleartimelinesfor approval of GCT
Common User Facilitiesto be developed at railway cost.
Eliminationofstaffchargesto GCT Operators.
GCTTerminalpermitted on railway land.
Simplified,faster, and hassle-free approval processfor operators.
Development of 124 multi-modal cargo terminals within 3 years with
traffic potential of ~ 200 milliontonnes/year (~ Rs. 20,000 Cr revenue)
124 Cati Shakti Cargo Terminals Transforming India’s Freight Landscape
Gati Shakti Cargo Terminals
Seamless Connections, Lower Costs, Stronger Freight
commissioned
Covering 18 States/UTs
across india
Enhancing
multi-modal
connectivity
◎
BENEFITS…
Reducing
logistics costs
across India
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Features of new policy
Cargo related facilities on railway land: Development of warehouses,
grinding units, processing & aggregationpermitted on spare railway land.
Underutilizedgoodsheds: Can be developed as GCT and cargofacilities.
Migration to GCT Policy: Easier migration of sidings & private freight
terminalswith simplified process.
Common User Facilities (CUF): Definition expanded to include
Y-Connection,Rail-over-Rail, etc.
Multi-GCT Connectivity: Clear methodology defined for providing
connectionto new GCT applicantto existing �c�o�n�n�e�c�t�i�v�i�t�y�. (
Features of new policy
Standard layouts : Standard layouts of the Gatishakti terminals have been
made a part ofthe policy
Simplified Dispute Resolution: Framework for dispute prevention
outlined in the policy. Dispute resolution has been simplified with powers
delegatedto DRM.
Longterm contracts of 50yearsfor GCT and Cargo relatedfacilities
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